A few good answers.

No. The repeated Frill marks only protect your on-screen preview. Your finished print and any purchased digital file will be watermark-free. The example below shows the difference using one of our sample portraits.

Your preview is a smaller, protected version for reviewing the portrait. We keep the clean original privately for preparing your order, and your digital proof review is still included before printing.

Start with a pet portrait, a meaningful place, or a name or words you want to keep. Each design guides you through the details.

Choose a design for someone you love and add the details that make it theirs. You can enter the recipient’s delivery address at checkout.

Explore pet portraits, custom maps and words & keepsakes, or email support@hellofrill.com for help choosing a design.

Choose a clear photo with your pet in focus. Keep the face visible and avoid heavy filters. Add notes about any details you want the artist to notice.

Your on-screen preview helps you choose your design. The studio prepares your final artwork, including your personalization, before production or digital delivery.

Choose a JPG, PNG or WebP photo up to 10 MB. You can adjust its position in the preview; the original is saved privately for your artist when you add the design to your cart.

Check the proof options for your selected design. Your on-screen composition preview is separate from the finished artist proof. Contact the studio if you need help with proof review.

Contact the studio with your order number and the change you have in mind. We’ll help you with the next step for your design.

Email the studio before ordering if you have a particular date in mind. Artwork preparation and carrier transit are separate stages.

If your order includes a digital download, we’ll email your final, watermark-free file to the address you use at checkout once your artwork is finished and any required proof is approved. It isn’t an instant download.

A digital proof is for reviewing your artwork. A downloadable file is included only when it is part of your purchase.

Check the inbox and spam folder for the email address you used at checkout. If your artwork is finalized and you still need help, contact support@hellofrill.com with your order number.

Available shipping methods, rates and estimated transit times are shown at checkout.

Email support@hellofrill.com with your order number so we can find the details.

Contact the studio with your order number and photos of the artwork and packaging. Read the return policy for the terms that apply to your order.

Frill is artist-led. We use a mix of digital tools to create your artwork, with an artist guiding the result.

Use Notes for the artist to explain what you have in mind, including details you would like to keep close to the original.