A few good answers.
A little help with the details, before you make yours.
Artwork previews & watermarks
Will the watermarks appear on my artwork?
No. Any Frill marks on your on-screen preview protect the artwork. Your finished print and any purchased digital file will be watermark-free. The example below shows the difference using one of our sample portraits.
Why is my preview smaller than the finished artwork?
Your on-screen preview is sized for reviewing your design, rather than for printing. The studio prepares the finished artwork for your purchased format. Check the proof options for your selected design.
Ordering
What can I personalize?
Choose a pet portrait, house or apartment artwork, botanical monogram or birth announcement art. Each design guides you through the personal details.
Can I send it as a gift?
Choose a design for someone you love and add the details that make it theirs. You can enter the recipient’s delivery address at checkout.
What if I am not sure where to start?
Explore pet portraits, home art and nursery keepsakes, or email support@hellofrill.com for help choosing a design.
Personalizing
What kind of photo should I use?
For a pet portrait, choose a clear photo with the face visible and in focus. For home art, show the house or apartment facade as clearly as possible, with few obstructions. Avoid heavy filters and add any important details in Notes for the artist.
Is the preview my finished artwork?
Your on-screen preview helps you choose your design. The studio prepares your final artwork, including your personalization, before production or digital delivery.
How do I share my original photo?
Choose a JPG, PNG or WebP photo up to 10 MB on your selected product page. Your uploaded photo is stored privately to prepare your preview and artwork. Review the generated result before adding your design to the cart.
Proofs & revisions
Will I see a proof before printing?
Check the proof options for your selected design. Your on-screen composition preview is separate from the finished artist proof. Contact the studio if you need help with proof review.
Can I request a change?
Contact the studio with your order number and the change you have in mind. We’ll help you with the next step for your design.
Can you help with gift timing?
Email the studio before ordering if you have a particular date in mind. Artwork preparation and carrier transit are separate stages.
Digital downloads
How will I receive my digital download?
If your order includes a digital download, we’ll email your final, watermark-free file to the address you use at checkout once your artwork is finished and any required proof is approved. It isn’t an instant download.
Is my digital proof also a downloadable file?
A digital proof is for reviewing your artwork. A downloadable file is included only when it is part of your purchase.
What if I cannot find my digital file?
Check the inbox and spam folder for the email address you used at checkout. If your artwork is finalized and you still need help, contact support@hellofrill.com with your order number.
Shipping & returns
How much is shipping?
Available shipping methods, rates and estimated transit times are shown at checkout.
Where can I ask about my order?
Email support@hellofrill.com with your order number so we can find the details.
What if my order arrives damaged?
Contact the studio with your order number and photos of the artwork and packaging. Read the return policy for the terms that apply to your order.
Artwork & tools
How is my artwork made?
Frill is artist-led. We use a mix of digital tools to create your artwork, with an artist guiding the result.
Can I ask for a particular interpretation?
Use Notes for the artist to explain what you have in mind, including details you would like to keep close to the original.
Still have a question?
Tell us what you’re making. We’ll help you find the next step.
Contact the studio